Return & Refund Policy

1. Returns

We accept return requests for eligible products within 30 days of delivery.

Returns may be approved in the following cases:

• The item arrives damaged or defective.
• You receive the wrong item.
• The product has a manufacturing defect.
• An eligible non-custom product is unused and returned in its original condition and packaging.

To request a return, please contact us within 30 days of receiving your order and include your order number, clear photos of the item and its packaging, and a brief explanation of the issue.

2. Return Conditions

To qualify for an approved return, the item must:

• Be unused, unwashed and undamaged by the customer.
• Be returned in its original condition.
• Include its original packaging whenever possible.
• Be accompanied by proof of purchase or the order number.
• Receive return approval from BERBERTHEME before shipment.

Items returned without prior approval may not be accepted.

3. Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized products.
• Made-to-order items.
• Products made in custom dimensions or colors.
• Products that have been used, washed or altered.
• Products damaged by the customer after delivery.
• Clearance or final-sale items, when clearly marked.

Custom and made-to-order products remain eligible for assistance when they arrive damaged, defective or different from the confirmed order.

4. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless the return is caused by an error made by BERBERTHEME.

5. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery at hello@berbertheme.com .

Please include:

• Your order number.
• Clear photos of the product.
• Clear photos of the packaging.
• A short explanation of the problem.

Once the issue is confirmed, we may arrange a replacement, repair or full refund at no additional cost.

6. Return Shipping

If the return is required because of a mistake by BERBERTHEME, including a damaged, defective or incorrect item, BERBERTHEME LLC will cover the approved return shipping costs.

For any other approved return, the customer is responsible for the return shipping costs.

We recommend using a trackable shipping service. BERBERTHEME is not responsible for returned packages that are lost before reaching us.

7. Exchanges

Exchanges may be available for eligible non-custom products, depending on availability.

The quickest option may be to return the eligible item after approval and place a new order for the preferred product.

Custom-made and personalized products cannot be exchanged unless they arrive damaged, defective or incorrect.

8. Order Cancellation

Orders may be canceled within 24 hours of purchase, provided that production has not started.

Once production has started, handmade, custom-made or made-to-order products cannot be canceled.

Ready-to-ship orders that have already been dispatched cannot be canceled and must follow the applicable return process.

9. Late or Missing Refunds

If an approved refund has not appeared after the stated processing period, please first check with your bank or payment provider.

If you still cannot locate the refund, contact us at hello@berbertheme.com .