Frequently Asked Questions
BERBERTHEME is a Moroccan home decor brand specializing in handmade floor sofa covers, artisan pillows, blankets, rugs, poufs and other woven home textiles. Products are handcrafted and shipped from Morocco, with custom sizes and colors available on selected items.
BERBERTHEME at a Glance
What we make: Handmade Moroccan floor sofa covers, pillows, blankets, rugs, poufs and woven home decor.
Where we make it: Morocco, with workshop operations in Ben Guerir.
Main materials: Cotton, wool, and selected wool-cotton blends depending on the product.
Customization: Selected products can be made in custom sizes, colors and configurations.
Shipping origin: Orders are prepared and dispatched from Morocco.
What does BERBERTHEME specialize in?
BERBERTHEME specializes in handmade Moroccan home decor, including floor sofa covers, artisan pillows, blankets, rugs, poufs and woven textile accents for relaxed interiors.
What materials do you use?
Depending on the product, we use cotton, wool, or selected wool-cotton blends. Material details are listed on each product page.
Do you ship internationally from Morocco?
Yes. BERBERTHEME prepares and dispatches orders from Morocco to international destinations. Delivery times vary by country, carrier and product preparation time.
Do you offer custom Moroccan floor seating?
Yes. Selected floor sofa covers and textile pieces can be customized in size, color and configuration. Contact us with your measurements and preferred setup before ordering.
Where are BERBERTHEME products made?
Our textiles are handcrafted and carefully finished in Morocco using traditional techniques.
Where is your workshop located?
Our verified business location is Hay Ifriquia, Rue 16, N°147, Benguerir 43150, Morocco.
Are floor sofa covers supplied with filling?
Unless a product page clearly states otherwise, our floor sofa sets include removable covers only and are supplied unstuffed.
Can I request a custom size or color?
Selected products can be customized. Contact us before ordering with the product type, measurements, preferred color and delivery country.
How long does order preparation take?
Ready-to-ship items generally require 1–3 business days. Handmade and custom orders usually require 3–10 business days.
Will I receive tracking information?
When tracking is available, we email the tracking number after dispatch. It may take 24–48 hours to become active.
Can I return a custom-made product?
Custom-made and personalized items are generally non-returnable unless they arrive damaged, defective or incorrect. Read our Return & Refund Policy before ordering.
How can I contact BERBERTHEME?
Email hello@berbertheme.com or call +212 644 548 633.
Still Need Help?
Visit our Contact Us page and tell us how we can help.